In order to provide you with the utmost comfort and safety when using our machines, we offer a comprehensive range of services. Find descriptions of each of them below.
A multidisciplinary team of highly qualified technicians is capable of intervening on-site promptly.
This responsiveness is backed by strong commitment from all employees, an appropriate level of spare parts stock, and a privileged geographical location at the crossroads of major communication routes (near the Lyon Saint Exupéry International Airport).
To ensure the continuity of your operations, we maintain a dedicated spare parts inventory exclusively for after-sales service (computerized management).
We also have sets and subassemblies of sharpening machines to facilitate standard exchanges, reducing machine downtime to a minimum.
In line with a preventive maintenance approach, on-site maintenance diagnostics can be conducted upon the customer’s request.
Our team is available at all times for telephone contact regarding:
- General tool programming assistance
- Machine operation assistance
- Fault diagnosis
In order to enable our customers to benefit from the daily developments made to our EasyGrind programming software, maintenance contracts are offered. They include:
- Programming assistance
- Periodic software updates for EasyGrind
We offer a range of training programs tailored to your needs:
- Using the EasyGrind software to operate our sharpening machines
- Sharpening machine maintenance
- CNC table maintenance
These training programs can take place at the client’s site or at our Lyon factory. Our comprehensive training programs are designed to help you make the most of our equipment